SupportFlow is a modern customer support and service management platform designed specifically for small and medium-sized businesses that want enterprise-grade capabilities without complexity.
Customers can instantly connect through live chat or voice support, where an AI agent bot automatically attempts to resolve queries using your knowledge base. If the issue requires human intervention, SupportFlow seamlessly creates a support ticket, shares a ticket reference number with the customer, and keeps them informed with real-time updates.
Once a ticket is raised, administrators can assign agents, define priority levels, and apply escalation rules to ensure timely resolution. Every interaction, action, and status change is logged—creating a complete activity trail for transparency and accountability.
SupportFlow also provides powerful dashboards and reports for agents, admins, and management—offering deep insights into response time, resolution rate, workload, escalation trends, and customer satisfaction.
Whether you’re scaling your support team or improving customer experience, SupportFlow helps you respond faster, resolve smarter, and grow confidently.
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