Smarter Bots that Learn, Reason & Act
At Dhakai Soft Multimedia Solutions Sdn Bhd, we build Agentic Bots using Microsoft Copilot Studio, designed to go beyond simple chat responses.
Our Copilot-powered bots understand context, make decisions, and perform tasks, acting as intelligent digital agents that help businesses scale customer engagement, streamline operations, and improve productivity.
🌟 What We Offer with Copilot Studio Bots
1️⃣ Custom Agentic Bot Development
We design bots tailored to your industry needs, capable of handling complex conversations, automating workflows, and connecting with enterprise systems.
2️⃣ Integration with Microsoft Ecosystem
Our Copilot bots integrate seamlessly with Microsoft 365, Dynamics, Teams, and Power Platform, ensuring smooth collaboration across your digital workspace.
3️⃣ Workflow & Process Automation
Bots that don’t just chat but also take actions—from creating tickets in ITSM systems to approving requests, updating records, and scheduling tasks.
4️⃣ Continuous Learning & Improvement
Our Agentic Bots use AI and natural language processing to adapt and improve with usage, providing smarter responses and better outcomes over time.
⚡ Key Benefits of Agentic Bots
✔ Beyond FAQ bots – intelligent decision-making agents
✔ Seamless integration with Microsoft and third-party apps
✔ 24/7 customer and employee support
✔ Reduce operational workload with task automation
✔ Future-ready AI assistants that grow with your business
📌 Use Cases of Copilot Agentic Bots
🔹 Customer Service
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AI-powered bots that understand intent and resolve queries instantly
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Automating ticket creation, status updates, and escalations
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Providing multilingual support
🔹 IT & Internal Support
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Automating incident and service requests in ITSM tools
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Helping employees with self-service knowledge base access
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Running automated troubleshooting scripts
🔹 HR & Employee Experience
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Automating onboarding & offboarding processes
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Managing leave, payroll, and policy inquiries
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Assisting in recruitment screening
🔹 Sales & Marketing
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Bots that capture leads, qualify prospects, and schedule meetings
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Integrating with CRM systems for real-time data updates
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Providing personalized product recommendations
🔹 Operations & Workflow Management
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Automating purchase approvals and task assignments
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Monitoring inventory and supply chain updates
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Triggering alerts and compliance checks
🚀 Why Choose Dhakai Soft for Copilot Studio Bots?
✔ Expertise in AI-driven automation
✔ Deep knowledge of Microsoft Power Platform & Copilot Studio
✔ Custom-built bots for your business workflows
✔ Scalable and secure enterprise-grade solutions
📢 Bring Intelligent Agentic Bots to Your Business
Dhakai Soft helps you move beyond traditional chatbots with Copilot-powered Agentic Bots that understand, act, and deliver real business outcomes.
Whether for customer support, employee assistance, or workflow automation, we create future-ready AI agents that transform the way you work.
👉 Contact us today to deploy your Copilot Studio Agentic Bot.